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Fairmont Austin
Job Overview
Reporting to the Director of VIP Services, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests
- Assist guests with mail, messages, and all inquiries
- Assist with any plans or arrangements the guest intends to make during their stay
- Balance operational, administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Job Detail
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Type of CompensationFull Time - Hourly
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ExperienceAt Least 3 Years
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Education RequiredNo Requirements