Concierge Supervisor

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Fairmont Austin
Job Overview

Reporting to the Director of VIP Services, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests
  • Assist guests with mail, messages, and all inquiries
  • Assist with any plans or arrangements the guest intends to make during their stay
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
Job Detail
  • Type of CompensationFull Time - Hourly
  • ExperienceAt Least 3 Years
  • Education RequiredNo Requirements
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